Privacy Policy

Last Updated: 1 January 2026

At EverClean Liverpool ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are a data controller and comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We take our responsibilities regarding your personal data seriously.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal information may include, but is not limited to:

• First name and last name
• Email address
• Phone number
• Address and property access details (for service delivery)
• Payment information (processed securely via third-party payment processors)

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. How We Use Your Information

We use the collected Personal Data for various purposes, including:

• Service Provision: To schedule, manage, and provide cleaning services at your property.
• Communication: To communicate with you regarding appointments, service updates, and customer support.
• Security: To verify your identity and maintain the security of our staff and premises.
• Legal Compliance: To comply with legal obligations, such as invoicing and health & safety records.
• Marketing: With your consent, to send you promotional materials, newsletters, or offers related to our services.
• Analytics: To monitor and analyse usage of our website to improve its functionality and user experience.

3. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

• Contract: Processing necessary to perform our contract with you (e.g., providing cleaning services you requested).
• Legitimate Interest: Processing necessary for our legitimate interests in running our business, provided these are not overridden by your rights (e.g., maintaining security, fraud prevention).
• Consent: When you explicitly consent to us processing your data for a specific purpose (e.g., sending marketing emails).
• Legal Obligation: Processing necessary to comply with the law (e.g., tax records).

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may employ third-party companies to facilitate our Service, such as payment processing, data analytics, or email hosting. These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Regulatory Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., police, local authorities).
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred to the new owner.

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws), resolve disputes, and enforce our legal agreements and policies.

Retention periods are determined on a case-by-case basis, but generally, client records are retained for 7 years after the end of our business relationship, in line with accounting and legal requirements.

6. Data Security

We value your trust in providing us your Personal Data, thus we are striving to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Measures we take include:

• Using SSL/TLS encryption for data transmission.
• Storing data on secure, password-protected servers.
• Restricting access to personal data to relevant employees who need the information to perform their job duties.

7. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your Personal Data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at the details provided below. We will respond to your request within 30 days.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

These changes are effective immediately after they are posted on this page.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

EverClean Liverpool
42 Bold Street
Liverpool
L1 4DS
United Kingdom

Email: [email protected]
Phone: +44 161 3698 6123